Privacy Policy

Effective Date: June 6, 2026 | Version: 1.0

At Taizen Tours, we value and respect the privacy of our global guests. This Privacy Policy outlines exactly how Taizen Tours Limited (“we,” “us,” or “our”), operating out of Arusha, Tanzania, collects, uses, stores, and protects the personal data you share when navigating our website (http://taizentours.com/) or arranging custom safari itineraries with our specialists.

We are fully committed to protecting your sensitive data. We manage your details transparently and responsibly, following international data protection frameworks alongside the local laws of the United Republic of Tanzania.

1. Types of Personal Information We Collect

To accurately build, coordinate, and execute custom African safari operations, we must gather specific data points. We only collect details that are essential for fulfilling your travel requirements:

• Identity Details: Full name, biological gender, date of birth, nationality, passport copy numbers, expiration dates, and corresponding visa status.
• Contact Infrastructure: Primary email addresses, telephone numbers, emergency contact profiles, and billing addresses.
• Medical and Wellness Records: Severe dietary restrictions, food allergies, pre-existing physical or medical conditions, mobility tracking requirements, and mandatory travel insurance policy details.
• Digital Analytics Log: IP addresses, browser types, referral links, and anonymized cookies captured natively via our website analytics package.

2. How We Collect Your Data

We gather personal data through clear, transparent touchpoints:

• When you fill out interactive contact forms or customized booking request applications on our website.
• Through direct email exchanges, phone calls, or digital messaging with our co-founders and coordinators.
• From documentation you submit during the final booking stage to finalize national park permits.

3. Purpose and Legal Basis for Data Processing

Taizen Tours processes your data strictly for operational, logistical, and safety reasons, including:

• Fulfilling Contracts: Processing stays, charter flight manifests, and securing mandatory mountain trekking or park entry permits with TANAPA or NCAA.
• Guest Safety: Providing emergency medical details to internal guides, flight crews, or flying doctor rescue services in the event of an unexpected medical emergency.
• Communication: Delivering customized itineraries, payment invoices, pre-departure packing checklists, and responding promptly to inquiries.

4. Structured Information Sharing and Third-Party Disclosures

We do not sell, rent, or trade guest database profiles to external advertising companies. Your private data is shared exclusively with critical third parties involved in your tour logistics:

• Lodges and Camps: Sharing names, dietary details, and safety configurations to prepare rooms appropriately.
• Government Authorities: Submitting official passport data to the Ministry of Natural Resources and Tourism for park clearance verification.
• Emergency Services: Releasing critical medical and policy data to regional emergency evacuation providers if medical intervention is needed in the field.

All third-party partners are contractually required to protect your personal data and use it only to deliver the specific services we have requested.

5. Data Security Protocols and Retention Limits

To protect your personal details from unauthorized access, accidental loss, or alteration, we use modern security measures. These include secure local servers, restricted system access for staff, and encrypted data transmission protocols across all website subpages.

We retain your personal data only as long as necessary to fulfill your travel bookings, comply with local Tanzanian tax audits, or address any post-tour inquiries or legal claims. Once these obligations are met, your data is securely erased or anonymized.

6. Your Global Data Rights

Regardless of your geographic location, you hold comprehensive rights over your personal info, including:

• The right to request official confirmation of the personal data we hold about you.
• The right to request immediate corrections to incomplete or inaccurate data.
• The right to request the complete deletion of your files from our internal databases, provided the data is no longer needed for active bookings or legal tracking.
• The right to withdraw processing consent at any point, which may cause us to cancel active travel packages if logistical details are removed.

7. Cookie Usage Statement

Our web platform (http://taizentours.com/) uses basic, secure cookies to optimize your browsing experience. These track layout preferences and collect anonymized web statistics through Google Analytics. You can disable cookies at any time through your browser settings without affecting your ability to browse our safari itineraries.

8. Contacting Our Data Controller

To exercise your data privacy rights, file a specific request, or seek clarification on our handling of your information, please reach out to our team at our Arusha HQ or via our dedicated web contact endpoint at http://taizentours.com/contact-us/.